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Customer Support Manager

Customer Support Manager - Murdoch Gardens Care Community

Fremantle & Southern Suburbs

"At Opal HealthCare, we know that companies don’t succeed, people do." 

Opal Healthcare is Australia’s largest residential aged care provider, with 101 Care Communities and over 13,000 team members nationwide and growing. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.

Based at our Murdoch Gardens Care Community, you will work alongside the leadership team, leading our sales and resident admissions by following up on leads, touring families, generating contracts via Sales Force and building relationships with hospitals and the local community.

Role responsibilities and requirements:

  • Full-Time role working Monday - Friday
  • Experience in Sales/Administration roles (Aged Care Preferred)
  • Self-driven individual with great attention to details
  • Demonstrated understanding of sales processes
  • Management of customer enquiries, conduction of site tours
  • Management of sales pipeline to improve conversion rates
  • Monitoring service standards and customer feedback
  • Excellent stakeholder management and team-building skills
  • Reception and other administration duties where required

As a valued Team Member of Opal HealthCare, you can expect the following:

  • Refer a friend payments of up to $5,000
  • Scholarship opportunities of up to $15,000
  • National secondment opportunities to diversify your experience
  • Home Management pathways.  
  • Sector leading training, systems & innovation
  • Dedicated career development programs to build and accelerate your career - such as Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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